THE ONE MINUTE MANAGER (English)
Introduction
Do you want to know an effective way to manage people? Do you want to know how to be an effective manager? How do you bring about productivity and happiness in your group?
Believe it or not, you only need one minute. You need one minute to set goals. You need one minute to give praise. You need one minute to give a reprimand. If you do so, your people will feel good about themselves and keep performing well.
If you’re a manager or you’re aspiring to be one, it’s time to change your frame of mind. Take time to reflect and apply what you’ll learn from this book. Employees, parents, teachers, and even pet lovers can also learn from the One Minute Manager.
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The Search
The book starts with a young man and his search for an effective manager. He went to different kinds of organizations. He visited banks, restaurants, hotels, stores, universities, government, and corporate offices.
There are managers who describe themselves as autocratic, realistic, and profit-oriented. The employees consider them tough. These managers are more result-oriented. Their organizations win while their people lose.
There are managers who describe themselves as participative, considerate, and humanistic. The employees consider them nice. These managers are more people-oriented. Their people win while their organizations lose.
The young man felt frustrated. He thought that the managers he had met were doing half the job. He was about to give up. Then the young man heard about a special manager in a nearby town.
People like to work for this manager. His team always delivered good results. The young man became curious. He called the special manager’s office and asked for an appointment.
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The One Minute Manager
When the young man entered the office, he found the manager standing in front of the window. He turned around, smiled, and asked, “What can I do for you?” The young man replied, “I’d like to learn how you manage people.”
The special manager did not consider himself as participative. In fact, he did not want to participate in the decision-making of his subordinates.
The special manager also didn’t consider himself as result-oriented. He cared both about people and results. For this manager, these concepts went hand in hand.
There is a note on the manager’s desk that said, “People who feel good about themselves produce good results.” The young man realized that was true.
The manager helped his people feel good. When he did this, his employees got more work done. It isn’t all about quantity. It’s also about quality. The manager directed the young man to the window.
They observed that more and more Americans were buying foreign cars. There were plenty of local cars to choose from, but they preferred the foreign ones. People choose foreign cars because they are cheaper and more efficient.
Productivity is both quantity and quality. The manager explained that in order to achieve both, the key is to invest in the people.
“If you’re neither participative nor profit-minded, then how do you describe yourself as a manager?” the young man asked. “That’s easy. I’m a One Minute Manager.” He called himself this because the One Minute Manager got big results from people in just a small amount of time.
The young man had never met a manager like him before. He could not bring himself to believe it. The manager said, “Listen, you’d better talk to my people if you really want to know what kind of manager I am.”
He handed the young man a piece of paper. Written on it were the names of the people who directly reported to him. “Who should I start with?” The young man asked. “I already told you, I don’t make decisions for other people,” the manager said firmly.
There was a silence between them that made the young man very uncomfortable. Then the manager looked him in the eye and said, “You want to know about managing people, and I admire that.”
“If you have any questions after talking to some of my people, come back and see me. I’d like to give you the One Minute Manager concept as a gift. Someone gave it to me once, and it’s made all the difference to me. If you like it, you may want to become a One Minute Manager yourself someday.